1. Provider and acceptance
Divine Liv Life provides numerology and Vastu consultation and educational content. By requesting or purchasing a service, you agree to these Terms and the linked Privacy Policy, subject to applicable law. Divine Liv Life is an individually operated consultancy owned by Sonia Basu, who uses the professional name Master Soniya Bassu. It operates from a home office in Bally, Howrah, West Bengal, India and is not represented as a registered company. For formal correspondence, please contact grievance@divinelivlife.org.
2. Nature of services
Numerology and Vastu are traditional, interpretive and reflective practices. Their interpretations are not scientifically validated predictions or guaranteed outcomes. We do not provide medical, mental-health, legal, financial, architectural safety, structural-engineering or other regulated professional advice. Do not use a reading as the sole basis for significant decisions.
3. Booking and eligibility
Consultation and payment process: Customers contact Divine Liv Life through WhatsApp, telephone, email or local advertisements before booking. Service details, fees and payment instructions are communicated individually before confirmation. Payments are arranged separately; this website does not process payments directly.
Appointments are confirmed only when Divine Liv Life accepts the request and communicates the agreed service, price, mode, date/time and delivery scope. Customers should provide accurate information and avoid submitting third-party personal data without appropriate authority. For minors, a parent/guardian should arrange and consent to the consultation; the business may request appropriate confirmation of that consent.
4. Pricing and offers
The first Numerology consultation is free. Subsequent Numerology services are priced from ₹565 to ₹2,565, with the exact fee disclosed before payment. Approved returning-customer offer: a 20% discount on qualifying new bookings in the same service category within six months of the original consultation, non-stackable, with unlimited qualifying bookings in that window. Six months of free guidance relating to the original consultation is included; it does not extend to new services. Vastu fees, taxes and deliverables are provided in a specific quote. Applicable consumer rights remain unaffected.
5. Scheduling and delivery
Customers receive booking and delivery details through the agreed contact channel. Any scheduling changes will be communicated reasonably promptly. Delivery format, report turnaround and service-specific inclusions will be communicated before payment; no universal turnaround time is guaranteed.
6. Vastu site-visit travel charges
For a Vastu site visit, no separate travel charge applies where the one-way distance from the Kolkata home-office base to the client property is 100 km or less. For distances exceeding 100 km one way, additional travel charges may apply. The travel amount and total service cost will be quoted in advance and must be accepted by the customer before booking. The route and distance calculation method will be confirmed when quoting.
7. Customer conduct and intellectual property
Customers must not misuse forms, impersonate others, upload unlawful content or attempt unauthorized access. Site designs, educational text, charts and reports remain subject to applicable intellectual-property rights. A purchased personal report may be used privately; redistribution for commercial purposes requires permission, except as allowed by law.
8. Limitations and consumer rights
No particular career, health, relationship, property or financial outcome is promised. Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded under Indian consumer-protection law. Any disputes will be handled subject to applicable law and available consumer remedies.
9. Contact and updates
For service questions contact coach@divinelivlife.org; for complaints and privacy requests contact grievance@divinelivlife.org. We aim to acknowledge complaints within 48 hours of receipt and resolve them within one month of receipt, with a written update if additional time is needed. Our cancellation, refund and no-show arrangements are described in the separate Refund Policy. Changes to these Terms will be dated and will not retroactively remove accrued customer rights.