Saikat Basu
Grievance Officer
Divine Liv Life
Confidential Care · Clear Communication
Grievance &
Support Centre
Your concerns deserve to be heard with respect. Contact our designated representative or submit a grievance through the form below.
Write to us
Contact number
Our commitment
A clear and respectful resolution process.
We aim to acknowledge grievances within 48 hours of receipt. Each concern is reviewed discreetly by the designated contact, with access limited to those who need it to respond. Resolution time depends on the nature of the concern.
01 · RECEIVE
Share your concern
Submit the form or contact us using the details above.
02 · REVIEW
Confidential handling
We assess the information with care and may contact you for clarification.
03 · RESPOND
Communicate next steps
We explain the outcome or next steps through your preferred contact details.
Private Support Request
We're here to listen.
Tell us what happened and how we can reach you. Please include relevant facts, but avoid sending passwords, payment card details or other highly sensitive information.
For urgent safety issues, contact the appropriate local emergency or regulatory authority; this form is not an emergency channel.