Before booking and payment
Customers contact us through WhatsApp, telephone, email or local advertisements and pay separately after service details and fees are agreed. This website does not accept payments directly.
We disclose the consultation service, price, scope and scheduled time before accepting a paid booking. The first Numerology consultation is free and therefore has no consultation fee to refund.
Cancellation at least 24 hours in advance
Cancel at least 24 hours before your scheduled paid consultation for a full refund of the consultation fee.
Cancellation less than 24 hours in advance
For cancellations made less than 24 hours before the scheduled consultation, we offer one complimentary rescheduling opportunity, subject to appointment availability. Any exceptional refund requests are assessed under applicable consumer law.
Missed appointment (no-show)
If you miss a paid consultation without prior notice, we offer one courtesy rescheduling opportunity, subject to availability.
If Divine Liv Life cancels
You may choose a full refund or an alternative appointment.
Refund processing
Approved refunds will be initiated to the original payment method within 7–10 business days, subject to payment-provider processing times. If the original method is unavailable, we will agree on a lawful alternative.
How to request assistance
Contact coach@divinelivlife.org with your booking date and relevant payment reference. Formal grievances may be sent to grievance@divinelivlife.org. We aim to acknowledge complaints within 48 hours of receipt and resolve them within one month of receipt, providing a written update if additional time is required. Statutory consumer remedies are not restricted by this policy.
Personalized report refunds
For personalized Numerology or Vastu reports: if work has not started, the customer receives a full refund. If work has begun but the report has not been delivered, a partial refund is offered based on work completed, with an explanation of the calculation. A delivered report is generally non-refundable, subject to applicable consumer law. Errors attributable to Divine Liv Life will be corrected free of charge, or an appropriate refund offered if correction is not possible. If Divine Liv Life cannot complete a report, undelivered work is refunded in full. These report-specific rules are separate from the consultation cancellation rules above. For a report in progress, the amount retained will be limited to a reasonable, itemised value of work actually completed before the cancellation request. We will share the calculation with the customer, including any non-refundable third-party costs disclosed and agreed in advance, and refund the balance. If the customer disputes the assessment, the grievance process is available. Applicable statutory remedies take precedence.