1. Responsible provider and contact
Divine Liv Life is an individually operated consultancy owned by Sonia Basu, who uses the professional name Master Soniya Bassu. The business operates from a home office in Bally, Howrah, West Bengal, India. For correspondence or service of a formal notice, contact grievance@divinelivlife.org to request the appropriate business contact details. Privacy requests and complaints: grievance@divinelivlife.org. General consultation enquiries: coach@divinelivlife.org.
2. Information we collect
Customers may first contact us through WhatsApp, telephone, email or local advertisements. Consultation PDFs may be stored on a restricted-access laptop and Google Drive folder accessible to the proprietor and designated Grievance Head. Access is intended to be limited to the proprietor and designated Grievance Head.
Only information necessary to respond to enquiries, arrange and deliver consultations, confirm payments and provide support, such as name, contact information, date of birth, booking details, consultation notes, and property details voluntarily provided for Vastu. Hosting and communications providers may process technical information. We do not request payment-card credentials or government identification by default.
3. Purposes and consent
We use data to arrange and deliver services, respond to customer requests, maintain necessary business records, secure our services and comply with applicable law. Where consent is required, we will explain the specific purpose and seek appropriate consent. Optional marketing consent will be separate and withdrawable.
4. Sharing and service providers
We do not sell customer personal information. We share only what is necessary with service providers supporting hosting, communications, storage or payments, subject to appropriate safeguards. Relevant third-party services may have their own privacy practices.
5. Retention and deletion
We aim to review consultation records monthly and ordinarily retain them for up to 12 months after the last consultation, where appropriate. Records may be kept longer when necessary for legal, tax, accounting or dispute-resolution obligations. Deletion requests can be sent to the grievance email address and are assessed individually.
6. Customer requests
Customers may write to grievance@divinelivlife.org to request access, correction, withdrawal of consent, or deletion of eligible personal information, as applicable under current law. We may verify identity proportionately and explain any lawful retention exception.
7. Testimonials and photographs
We will obtain appropriate permission before publishing identifiable customer testimonials or photographs. A customer may contact the grievance address about removal, subject to applicable legal requirements.
8. Security, incidents and third-party tools
We aim to limit access to authorized personnel and apply appropriate technical and organizational safeguards. No online service can be guaranteed risk-free.
9. Children and policy updates
Children's data will be handled only with appropriate parent or guardian involvement and any consent required by applicable law. Please contact us before providing a minor's information so we can confirm appropriate parent or guardian involvement.